Shopin



Frequently Asked Question


  • You first have to go to the gift card section to recharge your account. Simply select the products or service you want and pay for it online with your virtual money. During checkout, you will select a pickup location, you will then be given a reference number that you give to recipient. Recipient will then go to pickup location with an ID and the reference number for pickup.
  • The Gift Card is simply a virtual card which one can purchase and use it as a real money to purchase any of the products and services we offer on our website.
  • On top of our website, you will see the column ‘Gift Card’ simply click on that and it will take you to the gift card section where you can buy any amount you wish to. Before you buy the gift card, you can also select the currency of your choice depending on the country of your residence or your card’s currency. Follow this step by step guide to purchase the Gift Card.

    * Select the currency of your choice by clicking on the currency on top left of the Gift Cards.

    * Select the card you wish to purchase by clicking on the Buy Now below the card.

    * It will redirect you to the payment page where you will have the different payment options.

    * Select your preferred payment method and proceed to recharge your wallet.

    * Once the process is completed, you will be redirected to our website where you can confirm by clicking on the ‘My Account’ on the top right side of the    page to see how much you have in your wallet.

    * Once confirmed, you can start shopping

  • * We only use virtual money on our website, and you can get this virtual money by creating an account and recharging you wallet through the purchase of    our Gift Cards.

    * We offer a lot of payment methods for the purchase of our gift cards such as Paypal, Visa Cards, Master Cards, Union Pay Cards, We Chat Wallet, Alipay    and many major international bank cards.

  • Yes, your virtual money can only be used to purchase items on our website but besides that you can use it to purchase any of the products and services we offer without limits.
  • You can buy any item listed in the products section on the website.
  • The process is pretty simple, If you have enough funds in your wallet, simply select the service you want eg. Mobile Recharge and fill in the forms and proceed to check out. If you do not have funds in you wallet, click on the Gift Card to recharge your account and go through the above process to purchase what ever service you intend to purchase.
  • You will receive a notification from our system informing you whether the transaction was successful or not.
  • Yes, the wallet has unlimited top up access and so customers can load funds to it as much as they want.
  • No, your wallet has no expiring date so is the money on it.
  • Yes, our site was created in the simplest of way so as to favour both young and old.
  • Yes kindly call our customer service agents number listed on the contact ussection beneath the site for assistance.
  • No every form of transaction is recorded in our data therefore securing your account information. Customers account balance would therefore not be affected when their password is forgotten.
  • Charges are made according to purchase transaction.Besides that, there are no other hidden charges involved.
  • Depending on the network providers networks can slightly delay transactions.
  • Yes, the receiver should have a registered mobile money account before you will be able to send money to him or her.
  • The site is secure because we use the highest bit of encryption for your data to protect you from every illegal operation.
  • Check if the card has not expired

       * Password error

       * Account balance empty

  • * A particular service might not be available at that particular moment and you may try again later.

    * Wrong account information.

    * Phone number being ported to another network.

    * Account balance empty.

    * Network unavailable.

    * Service suspended for maintenance.